Samsung: Brand Health Tracking Report — India Market, Q2 2026

Samsung: Brand Health Tracking Report — India Market, Q2 2026

Samsung leads India's smartphone category with 29% top-of-mind recall and +34 NPS, though value-for-money perception at 6.9/10 trails innovation scores.

Report ID: SE03 | Format: PDF, Excel | Publish Date: August 2026 | Pages: 120

1. Executive Summary
1.1 Overall Brand Health Performance
1.2 Awareness and Brand Strength
1.3 Purchase Consideration and Conversion
1.4 Consumer Perception and Brand Attributes
1.5 Net Promoter Score and Loyalty
1.6 Key Competitive Dynamics
1.7 Key Strategic Priorities

2. Methodology
2.1 Research Design
2.2 Sample Profile and Target Respondents
2.3 Data Collection Approach
2.4 Geographic Coverage
2.5 Quota Structure
2.6 Brand Funnel Measurement
2.7 Brand Perception Measurement
2.8 Net Promoter Score Measurement
2.9 Competitive Benchmarking

3. Awareness and Purchase Funnel Analysis
3.1 Aided Brand Awareness
3.2 Unaided Brand Awareness
3.3 Purchase Consideration
3.4 Recent Purchase
3.5 Awareness to Purchase Funnel Conversion
3.6 Consideration to Purchase Conversion Gap
3.7 Age Based Funnel Differences
3.8 Regional Funnel Performance
3.9 Competitive Funnel Context
4. Top of Mind Recall Analysis
4.1 Samsung Top of Mind Leadership
4.2 Competitive Top of Mind Recall
4.3 Samsung versus Apple Recall Gap
4.4 Historical TOM Movement
4.5 Age Based TOM Performance
4.6 Metro versus Non Metro TOM Performance
4.7 Emerging Generational Recall Gap
4.8 Implications for Brand Building

5.Consumer Perception Analysis
5.1 Overall Brand Perception
5.2 Trust and Reliability
5.3 Build Quality
5.4 Innovation
5.5 Design and Aesthetics
5.6 Value for Money
5.7 Samsung versus Category Average
5.8 Consumer Perception Drivers
5.9 Income Segment Differences
5.10 Premium and Upper Mid Segment Perceptions
5.11 Value and Mass Market Perceptions
5.12 Implications for Brand Messaging

6. Net Promoter Score Analysis
6.1 Overall NPS Performance
6.2 Quarter on Quarter NPS Movement
6.3 Year on Year NPS Movement
6.4 NPS versus Competitive Brands
6.5 Promoters, Passives and Detractors
6.6 Age Based Loyalty Differences
6.7 Multi Product Household Loyalty
6.8 Detractor Drivers
6.9 Promoter Drivers
6.10 Key Loyalty Improvement Opportunities

7. Regional and Category Level Observations
7.1 Regional Brand Health Overview
7.2 South India Performance
7.3 West India Performance
7.4 North India Performance
7.5 Delhi NCR Competitive Dynamics
7.6 Metro versus Non Metro Performance
7.7 Home Appliances Performance
7.8 Television Category Performance
7.9 Smartphone Category Performance
7.10 Category Specific Competitive Pressure
7.11 Implications for Portfolio Level Marketing

8. Strategic Implications and Recommendations
8.1 Addressing the Value for Money Perception Gap
8.2 Strengthening Younger Audience Brand Building
8.3 Improving After Sales Service Experience
8.4 Strengthening Multi Product Household Loyalty
8.5 Developing Cross Category Bundling and Loyalty Programs
8.6 Tailoring Communication by Income Segment
8.7 Innovation and Design Led Positioning
8.8 Reliability and Service Led Positioning
8.9 Defending Top of Mind Leadership
8.10 Closing the Consideration to Purchase Gap
9. Frequently Asked Questions
9.1 Current Samsung NPS
9.2 Top of Mind Brand Leadership
9.3 Biggest Brand Perception Weakness
9.4 Most Loyal Age Group
9.5 Samsung Awareness versus Competitors

Frequently Asked Questions

What is Samsung’s current NPS?
Samsung’s Net Promoter Score this wave is +34, up three points quarter-on-quarter.
Is Samsung the top-of-mind brand in the category?
Yes, Samsung leads TOM recall at 29%, ahead of Apple at 24%.
Where is Samsung’s biggest perception weakness?
Value for money, scored 6.9/10, is Samsung’s lowest-rated brand attribute.
Which age group is most loyal to Samsung?
Consumers aged 45+ show the highest promoter share at 46%.
How does Samsung’s awareness compare to competitors?
Samsung leads with 94% aided awareness, ahead of Apple, Xiaomi, and OnePlus.

Small Analyst Support Card

Need Help Choosing the Right Report

Talk to Our Analyst